Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at staticclubUK@gmail.com. Please do not send your item back without contacting us first. If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at staticclubUK@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We'll evaluate the issue and, where appropriate, arrange a replacement or refund at no additional cost.

Exceptions / Non-Returnable Items

As our products are made to order, we do not accept returns or exchanges due to incorrect size selection or change of mind. Please refer to our size guide before placing your order.

We also cannot accept returns for:

Gift cards
Sale items (unless faulty)
Personalized or custom-made products
Perishable goods (such as food, flowers, or plants)
Personal care products
Hazardous materials, flammable liquids, or gases

If you have any questions about whether your item can be returned, please contact us before requesting a return.

Exchanges

The fastest way to receive a different item is to return your original item (if eligible). Once your return has been accepted, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.

To qualify, the item must be unworn, unused, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds

We'll notify you once we've received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at staticclubuk@gmail.com.