Refund policy

Return & Refund Policy

Last updated: 19 September 2026

At STATIC CLUB, we want you to be happy with your order. This policy explains when you can cancel an order, return an item, or request a refund.

1. Returns and cancellations

If you change your mind about your purchase, you may have the right to cancel your order under applicable UK consumer law.

Where a cancellation or return is permitted, please contact us at staticclubUK@gmail.com as soon as possible.

For eligible returns, items should be returned:

Unworn and unused
In their original condition
With any original tags attached
In their original packaging where reasonably possible
With proof of purchase

Please do not send an item back without contacting us first. We will provide the appropriate return instructions.

2. Made-to-order products

Many STATIC CLUB products are made to order.

A product being made to order does not, by itself, remove any statutory rights you may have. However, certain products may be excluded from cancellation rights where an applicable legal exception applies, such as products that have been personalised or made specifically to your requirements.

If you are unsure whether your order can be cancelled or returned, please contact us before sending anything back.

3. Faulty, damaged or incorrect items

Please check your order when it arrives.

If your item is:

Faulty or defective
Damaged during delivery
Significantly different from what you ordered
The wrong item

please contact us at staticclubUK@gmail.com as soon as possible, preferably with photographs showing the problem.

Where appropriate, we will arrange a replacement, repair or refund in accordance with your statutory rights. You will not be charged additional return costs for an item that is faulty, damaged or incorrectly supplied.

4. Items that cannot be returned

Where permitted by law, certain products may not be eligible for cancellation or return, including:

Personalised or custom-made products made specifically to your requirements
Products that are unsuitable for return for health or hygiene reasons once unsealed, where applicable
Digital products where the applicable requirements for cancellation have been met

Any exclusion from cancellation or return rights will not affect your statutory rights regarding faulty, damaged or incorrectly supplied goods.

5. Exchanges

We do not normally offer direct exchanges.

If you are entitled to return an item and would like a different size or product, you may return the original item where eligible and place a new order for the replacement.

Please contact us before returning your item so we can confirm the appropriate process.

6. Refunds

Once we receive and inspect an eligible returned item, we will confirm whether your refund has been approved.

Where a refund is due, it will normally be made using the original payment method.

Depending on your payment provider, it may take additional time for the refund to appear in your account.

7. Return postage

Where you are returning an item because you have changed your mind and the return is permitted, you may be responsible for the cost of returning the item, unless otherwise stated.

Where an item is faulty, damaged or incorrectly supplied, STATIC CLUB will arrange or reimburse the appropriate return costs in accordance with your statutory rights.