Privacy policy

Privacy Policy

Last updated: 19 September 2026

STATIC CLUB (“we”, “us” or “our”) operates the STATIC CLUB website and online store.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase from us, contact us, sign up for communications or otherwise interact with STATIC CLUB.

We are committed to handling your personal information responsibly and in accordance with applicable UK data protection law.

1. Who we are

STATIC CLUB is the data controller responsible for your personal information.

STATIC CLUB
45 Saint Leonards Close
Burton on the Wolds
Loughborough
LE12 5GG
United Kingdom

Email: staticclubUK@gmail.com

If you have any questions about how we use your personal information, please contact us using the details above.

2. What personal information we collect

Depending on how you interact with our website and store, we may collect:

Contact and order information

This may include:

  • Your name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Order details

  • Delivery information

  • Returns, refunds and exchange information

Payment information

Payments are processed through our payment providers. We may receive information such as payment confirmation, transaction details and the payment method used.

We do not need to receive or store your full payment card details where these are processed securely by our payment provider.

Account information

If you create an account with us, we may collect information associated with your account, such as your email address, login information and preferences.

Communications

If you contact STATIC CLUB, we may keep information contained in your message, including your name, email address and details of your enquiry.

Website and device information

When you use our website, information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Products viewed

  • Website activity

  • Referring website

  • Information collected through cookies and similar technologies

The information collected will depend on the features and technologies used on our website.

3. How we collect your information

We may collect information:

  • Directly from you when you place an order

  • When you create or use an account

  • When you contact us

  • When you sign up to marketing communications

  • When you submit information through our website

  • Automatically when you browse or use our website

  • From Shopify and other service providers involved in operating our store

  • From other third parties where this is permitted by law

4. How we use your personal information

We use personal information only where we have a lawful basis to do so.

We may use your information to:

Process and fulfil orders

We use your information to:

  • Process your purchase

  • Take or arrange payment

  • Prepare and fulfil your order

  • Arrange delivery

  • Provide order updates

  • Handle returns, refunds and exchanges

  • Provide customer support

Likely lawful basis: performance of a contract with you.

Provide customer support

We may use your information to respond to questions, complaints and other enquiries.

Likely lawful basis: performance of a contract, legitimate interests, or another lawful basis where applicable.

Meet legal and accounting requirements

We may process information where necessary to:

  • Keep appropriate business records

  • Meet tax and accounting obligations

  • Comply with legal requirements

  • Respond to lawful requests from authorities

  • Establish, exercise or defend legal claims

Likely lawful basis: legal obligation and, where applicable, legitimate interests.

Protect our website and business

We may use information to help detect and prevent fraud, abuse, security incidents and other unlawful activity.

Likely lawful basis: legitimate interests and/or legal obligation, where applicable.

Marketing

Where permitted by law, we may use your information to send information about STATIC CLUB products, collections, offers and other marketing communications.

Where consent is required, we will ask for it before sending marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Lawful basis: consent where required, or another lawful basis where legally permitted.

5. Lawful bases for processing

Depending on what we are doing with your information, we may rely on one or more of the following lawful bases:

Contract
We need to use certain information to enter into or perform our contract with you, such as processing and delivering an order.

Legal obligation
We may need to process information to comply with legal or regulatory requirements.

Legitimate interests
We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.

Our legitimate interests may include operating, protecting and improving the STATIC CLUB website and business, providing customer service, preventing fraud and managing our business.

Consent
Where consent is required, we will ask you for permission before carrying out the relevant processing. You can withdraw consent at any time.

We will not rely on a lawful basis simply because it is convenient; the lawful basis used should reflect the actual processing taking place.

6. Who we share your information with

We may share personal information with organisations that help us operate STATIC CLUB and provide our services.

These may include:

  • Shopify, which provides our online store platform

  • Payment service providers

  • Fulfilment and manufacturing providers

  • Delivery and postal providers

  • Website and technology service providers

  • Customer service providers

  • Analytics or advertising providers, where applicable

  • Professional advisers where necessary

  • Government authorities or law enforcement where legally required

We only share information where there is an appropriate reason and lawful basis for doing so.

Where third-party service providers process information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection requirements.

7. Shopify

Our online store is powered by Shopify.

Shopify may process personal information in connection with the operation, security and functionality of our store.

Shopify may also process information in accordance with its own privacy documentation.

You can read Shopify's consumer privacy information through Shopify's website.

8. Cookies and similar technologies

Our website may use cookies and similar technologies.

Cookies can be used for purposes such as:

  • Making the website function correctly

  • Remembering preferences

  • Keeping products in your shopping basket

  • Understanding how visitors use the website

  • Improving website performance

  • Measuring marketing campaigns

  • Providing advertising or personalised content, where applicable

Some cookies may be necessary for the website to operate, while others may require your consent depending on their purpose and applicable law.

You can manage cookies through the cookie controls available on our website and through your browser settings.

Our use of cookies and similar technologies will be reviewed when we introduce new services, applications or advertising tools.

9. Marketing communications

If you have subscribed to receive marketing communications from STATIC CLUB, we may contact you about:

  • New product launches

  • New collections

  • Special offers

  • Promotions

  • STATIC CLUB news

You can unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting us at staticclubUK@gmail.com.

You have an absolute right to object to your personal information being used for direct marketing.

10. How long we keep your information

We do not keep personal information for longer than reasonably necessary for the purpose for which it was collected.

The retention period depends on the type of information and why we need it.

For example:

Order and transaction information
We retain information for as long as necessary to fulfil your order, deal with returns or refunds, resolve disputes and meet applicable accounting, tax and legal requirements.

Customer service communications
We retain relevant communications for as long as reasonably necessary to deal with your enquiry and any related issue.

Marketing information
Where we rely on consent, we will generally retain your marketing preference until you withdraw your consent or unsubscribe, subject to any information we are required to retain for other lawful purposes.

Account information
Where applicable, we retain account information for as long as your account remains active and for a reasonable period afterwards where necessary for legal, security or business purposes.

When information is no longer required, we will delete it or securely dispose of it, subject to applicable legal requirements.

The ICO recommends that privacy notices explain either retention periods or the criteria used to determine them.

11. International transfers

Some of the organisations we use to operate STATIC CLUB may process personal information outside the UK.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

This may include relying on an adequacy decision or appropriate contractual safeguards where required.

12. Your data protection rights

Depending on the circumstances and applicable law, you may have rights including:

  • The right to be informed about how your information is used

  • The right of access to personal information we hold about you

  • The right to rectification of inaccurate or incomplete information

  • The right to erasure in certain circumstances

  • The right to restrict processing in certain circumstances

  • The right to object to certain processing

  • The right to data portability in certain circumstances

  • The right to withdraw consent where we rely on consent

Your rights depend on the circumstances and the lawful basis we rely on for processing your information.

13. How to exercise your rights

If you would like to exercise a data protection right or ask us a question about how we use your information, contact:

Email: staticclubUK@gmail.com

Please provide enough information for us to understand your request.

We may need to verify your identity before completing certain requests.

We will handle your request within the timescales required by applicable data protection law.

14. Complaints

If you have concerns about how STATIC CLUB uses your personal information, please contact us first at:

staticclubUK@gmail.com

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk/

The ICO recommends that UK organisations tell people about their right to complain to the ICO.

15. Children's information

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided us with personal information unlawfully, please contact us so that we can investigate and take appropriate action.

16. Third-party websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business

  • Our website

  • The services we use

  • How we process personal information

  • Applicable laws or regulations

When we make changes, we will update the Last updated date at the top of this policy.

We recommend checking this page periodically for the latest version.

18. Contact STATIC CLUB

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

STATIC CLUB
45 Saint Leonards Close
Burton on the Wolds
Loughborough
LE12 5GG
United Kingdom

Email: staticclubUK@gmail.com